If you have any issues with your floor that we’ve installed and you’ve purchased the product from us, the best thing to do is call us at 403-255-5880 and we’ll address your concerns promptly.
If you’ve purchased the product from us but hired a different contractor to install the floor, you’ll need to contact the contractors who did the installation. If it’s a defect in the product, you’re covered by the manufacturer’s warranty.
Sometimes. The most common issue taken up by manufacturers is using the wrong adhesive with their product. Some manufacturers require you use their adhesive to maintain a warranty. Please verify with your sales rep before installing to ensure you are using approved adhesives.
Our flooring products are warranted by the manufacturer for any defects. Be sure to inspect your product carefully before installation. If the installation is not done by one of our professional installers, you will need to contact the contractor you hire for their warranty on any issues with installation.
Returns of our inventory, as long as it’s full boxes, we will take back no charge.
For most order in products returned within 30 days, the supplier charges a restocking fee of 15-35%, depending on the type of product and the manufacturer.
Special order products typically are not worth returning due to the cost, or are unaccepted as a returnable product from the supplier.
At Deerfoot Carpet & Flooring, we have some of the largest selections of carpet, tile/stone, vinyl plank/tile, solid hardwood, engineered hardwood, and laminate for residential applications in Calgary. We also offer carpet tile, safety floor, and glue-down vinyl plank for commercial settings.
While some types of flooring can be used virtually anywhere, there are certain materials that work best for each room in a house or commercial setting:
No, we offer free estimates on all of our flooring products. Our typical first step is to come into our showroom to meet with one of our sales representatives. From there, they’ll learn about your unique project and style to help narrow down some options that fit your design, budget, and individual project needs. We recommend that our clients sign out samples to ensure they’re choosing the right style before committing to a purchase.
When you choose Deerfoot Carpet & Flooring to purchase and install your flooring, we will take care of all the logistics. We have installation crews available for job site prep, demolition, floor levelling, and furniture moving, as well as the removal and disposal of your existing flooring. We can take care of as little or as much as you want!
Yes, Deerfoot Carpet & Flooring supplies and stocks commercial carpet in Calgary. Our most popular commercial carpet options are commercial nylon carpeting, both in tile format and broadloom, as well as more budget-friendly polyester options. Call us today and ask for our Commercial Projects Team to help you choose a durable, high-traffic option that fits your specific design needs, budget, and format.
Yes, every carpet installation includes a re-stretch warranty for the first year after installation. Our carpet installers are insured, bondable, certified, and privately operated. Your specific carpeting choice will also carry a manufacturer’s warranty for the material itself. Should anything arise, we will facilitate any claims directly with the manufacturer on your behalf.
Carpet offers comfort and warmth as no other flooring type can. Its cushioned surface provides safety for young children and seniors, and its insulating properties help cut down on noise and add coziness to your space. Another key advantage of carpet is its affordability compared to other flooring materials.
We carry Mohawk, Shaw Floors, Godfrey Hirst, Karastan, Andersen Tuftex, and DreamWeaver. Deerfoot Carpet & Flooring also stocks and supplies a variety of commercial carpet options.
There are two types of hardwood flooring: solid hardwood and engineered hardwood. Hardwood flooring is made from solid wood harvested from any hardwood tree species or grade. It’s a dense and durable type of flooring that can last for generations if properly maintained.
Solid hardwood is made from one solid piece of 100% natural wood. This allows for resanding/refinishing in the future.
Engineered hardwood is manufactured with layers of plywood that are bonded with heat, pressure, and adhesives. This allows for the wood to be more stable ensuring wider planks can be installed without shrinkage or expanding.
Most manufacturers recommend that both solid and engineered hardwood be acclimated in the space for no less than 72 hours.
There are many varieties of hardwood flooring with a wide selection of colours and grain patterns to choose from. We supply some of the highest quality hardwood floorings from top brands that offer different species, including birch, walnut, red and white oak, maple, and hickory.
Regardless of the species or type of hardwood, we recommend our clients verify that the humidity of the home is within the manufacturer’s recommended percentage to guarantee you’re getting the longevity out of the flooring as it’s designed.
The time it takes to install hardwood floors depends on the size of the room, the condition of the existing floor, and the complexity of the process, such as angles, tight corners, and unique areas of the room. Keep in mind that hardwood also needs to acclimate to the space for at least 72 hours. To give you an idea of installation time, a standard 10’ by 20’ bedroom hardwood installation can take anywhere from 3-4 hours.
There are many advantages of hardwood flooring that make it one of the most popular flooring choices for both residential and commercial settings. Hardwood floors offer strength and durability that will last for many years and can transform any space, bringing an elegant, sophisticated, and high-end feel.
No, hardwood flooring is not waterproof. Any liquids should be wiped away from hardwood flooring right away.
Yes, solid wood flooring is typically secured into position by gluing or nailing down the planks to the subfloor.
Solid hardwood is more susceptible to dings and scratches than other types of flooring; however, solid hardwood floors can be made more scratch-resistant with the proper finish. Our flooring experts can help you select the best protection for your solid hardwood flooring.
Most hardwood flooring can handle multiple refinishings over the decades. Refinishing is key to keeping your solid hardwood floors looking great and is a cost-effective way to update your floors without a full replacement.
Although hardwood does come in many species and formats, typically all hardwood will scratch and ding. One could argue some exotic hardwoods like Jatoba are the most durable, this is because they are significantly harder than softer woods like birch. If durability is what you are mostly concerned about, hardwood may not be the best choice.
Solid wood flooring is extremely durable and can last for decades before it needs to be refinished. Even with wear over time, hardwood flooring can often be refinished instead of replaced, enabling it to last longer.
Most engineered hardwood flooring can be refinished multiple times, depending on the thickness of the wear layer. If you’re unsure, contact our experts and we can provide you with tailored advice and solutions.
Although hardwood does come in many species of wood, some of which are harder and more dent-resistant, none of them are considered “durable”. All hardwood will scratch and ding, if durability is of great concern, vinyl plank or laminate may be a better option.
Most engineered hardwood is greatly affected by moisture. When liquid is left to stand on engineered hardwood, it can get into the cracks and cause buckling and warping. Even rooms having too high of humidity can cause issues. Common mistakes made with hardwood getting wet are things like cleaning the floor with too much liquid.
Some of the best cleaning solutions for engineered hardwood are gentle cleansers that have been specifically formulated for hardwood, as well as white vinegar mixed with lukewarm water. When mopping, ensure the mop is not completely soaked and do not let water or cleansers stand on the floor.
Engineered hardwood needs time to acclimate to the environment before installation. This balances the air with the moisture content of the wood. Acclimation time varies by wood species; however, most engineered hardwood products take at least three days to acclimate. This can be tested for prior to installation, you want to ensure the subfloor is within 3% humidity of the hardwood being installed.
Engineered hardwood flooring can last 20-30 years when maintained properly.
Yes, some types of cork flooring come with a lock system that makes it easy to install yourself.
Cork flooring can be cleaned and maintained the same way as hardwood flooring. Vacuum, sweep, and use a damp mop with a non-abrasive neutral floor cleaner. Avoid using oil-based cleaners and steam as these may damage the finish.
Pets typically don’t damage cork floors; however, active pets with sharp nails can cause nail dents, so it’s best to keep claws trimmed.
Yes, cork floors expand and contract with temperature changes and can be affected by moisture. However, the impact of temperature and moisture changes isn’t a cause for concern, as damage only occurs under extreme conditions and fluctuations.
The best tile choice depends on your personal preference, style, and budget, as well as the room you’re planning to place them in. Our experts will work with you to find the ideal tile choice for your project.
The most durable floor tile is porcelain because of its resistance to moisture, staining, and damage from pets or furniture. Porcelain tiles are made from a more refined clay than ceramic, making them tough and resilient. They’re an industry standard when it comes to high-quality, durable flooring.
Always follow the manufacturer’s recommendations for care and maintenance. Generally, tile floors should be swept and vacuumed regularly, as well as mopped with a general cleanser at least once per week or more, depending on spills and foot traffic.
Unlike other types of flooring, installing tile can be labour-intensive and time-consuming. Tiles are heavy and require meticulous alignment to achieve the desired finish. For the best results, installation should always be left to experienced installers.
Natural stone floors are derived from stone that’s naturally formed by the earth’s crust. Each slab of natural stone is completely unique and varies in appearance and texture. Some of the most popular types of natural stone floors are granite, quartzite, limestone, and onyx.
Natural stone tiles are most commonly used in kitchens and bathrooms. You can also use natural stone tile for backsplashes, fireplace surroundings, feature walls, and other interior design details.
Upgrade your Calgary home or business space with quality flooring solutions from Deerfoot Carpet & Flooring. Our team of experts can help you select the right type of flooring for your space and ensure you have experienced installers who can get the job done right. Book an appointment with our team to get started.
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